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出现问题

需要帮助?- 上传

如果你在上传照片、徽标或字型时遇到问题,以下是一些常见的上传信息询问,可以帮助解决上传中的问题。

  • Images not uploading

    If your images don’t upload to Canva, make sure that they meet the upload requirements first. If they do but they still don’t upload, here are other things to check:

    Your account storage

    Try to delete old uploads because your storage might be full. Free Canva users can store up to 5GB of uploads. Canva Pro, Canva for Education, and Canva for Nonprofits users can store up to 100GB of uploads, while Canva for Enterprise users have unlimited storage.

    Canva status

    Site maintenance can affect uploads. Visit our status page for updates, and try to upload again when it shows All Systems Operational.

    File names and extensions

    Make sure their filenames end in formats Canva understands: .JPG, .PNG, or .SVG. Remove  special characters from the file names as well before trying to upload.

    File corruption

    Try to open the file using a different program. If it doesn’t open or if you can’t preview it, it means it’s corrupted and Canva can’t read it. Try to get a new copy of the file, and use that one to upload to Canva.

    Your web browser

    Make sure to update your web browser. You can also try using a different browser to upload the images. Canva works best on Chrome, Firefox, and Safari.

    Your internet connection

    Uploading images to Canva needs a stable internet connection. If available, try to connect to a faster or more stable network before trying to upload your images. If you don’t have a second network, try to reset your connection before uploading again.

     

    If you’ve checked all these but your images still don’t upload, contact our Support Team for help.

  • Image uploading takes too long

    Uploading images that have large file sizes tend to upload slower than usual.

    To fix this, you can try the following:

    • Check if your images meet the upload requirements.
    • Check the file size and dimension. Make sure the file size is less than 25MB and don’t exceed 5000 pixels on all sides for its dimensions.
    • Update your browser to its latest version. Canva supports Chrome, Firefox, Safari, and Microsoft Edge.
    • Lessen the open tabs of the browser in use.
    • Check or refresh your internet connection. You can also try using an alternative connection.
    • Clear browser history or cache. Accumulated cookies can cause trouble sometimes.

     

  • Font upload error

    There are several possible reasons why your font doesn’t upload. Here’s what you can do for each:

    • Unsupported format. Make sure your font is in OTF, TTF, or WOFF format.
    • Licensing issue. The font should be licensed for embedding. Ask the font provider if you’re unsure, or if you need to get the correct license or file version.
    • Corrupted file. The file is unreadable. Get a new copy, and upload that instead.
  • 上报问题 - 上传

    • 请将上传出现问题的图片附加在这里。*
      接受的文件格式为:*.jpg、*.jpeg、*.gif、*.png、 *.pdf 和 *.svg。
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