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出现问题

需要帮助?- 分享你的设计

你在将设计分享至社交媒体、同事,或团队时遇到了什么问题吗?我们汇总了一些常见的情况,并提供了解决问题的步骤,帮助你回归与世界分享设计的享受。

  • Did not receive shared design

    When a design is shared with you through email, you should receive one notifying you about it. Once you receive the email, you must click on the link in it before you can see the shared design in your Canva account.

    To find all designs shared with you:

    1. Click on All your folders from the homepage side panel.
    2. Select Shared with you from the existing folders.

    If someone shares a design with you but you didn’t receive the email, you can try the following:

    • Check with the sender if the design is shared with the correct email address.
    • Check your email’s Spam or Promotions (for Gmail) folder. If the email is found there, mark it as “Not spam” so future emails will go to your inbox. 
    • Check with your email provider if emails from Canva are blocked.
    • Ask the owner of the design to share with you a link to the design instead.
    • Check the status of the Canva website. There may be ongoing issues affecting the sending and receiving of emails.
  • Cannot edit shared design

    If a design is shared with you and you can’t edit it, these are possible reasons why it happens and things you can do to address it:

    The design’s access is set to “View” instead of “Edit”


    To fix this, ask the owner of the design to re-share the design with you and make sure Can edit is selected as your access. 

    The design is shared to a different team or account


    If a design is shared to a team, you can’t access it if you’re not a member or if you’re trying to open it from your personal account.

    To check if you’re on the right team:

    1. Click on your profile icon from the top corner of the homepage. A ✔️appears next to the team you’re currently on.
    2. If you’re not logged into the correct team, switch teams by clicking on the team name. The page will refresh to the team’s homepage.

    The design shared has custom fonts that non-team members can’t view


    If you’re invited to access a design created by a Canva Pro subscriber, you’ll be unable to see and edit custom fonts which may be exclusive to them.

    To fix this, you can request the owner of the design any of the following:

    • Create and share with you a copy of the design where the custom font is replaced with a standard Canva font.
    • Add you to the Canva for Pro team where the design was created.
    • Temporarily change the custom font to a standard Canva font on the original design.
  • 上报问题 - 分享

    • 截图可以很好地帮助我们诊断问题所在。如有需要,尽可以上传截图。
      接受的文件格式为:*.jpg、*.jpeg、*.gif、*.png 和 *.pdf。
    • 该字段为验证所用,请勿更改。